Digital Vaccination Card
The Digital Vaccination Card project was part of the VacunateRD ecosystem, created to manage the vaccination program against COVID-19 in the Dominican Republic, reaching more than 7 million people. This module was developed to facilitate access to the vaccination card digitally, complementing the physical format and solving problems such as loss, deterioration or forgery of the cards.
June 17, 2022
UX/UI designer, Visuals, Interaction.
Adobe XD, Adobe Illustrator, Lucidchart, Miro.
01
Problem Statement
The physical format of the vaccination cards was susceptible to damage, loss or forgery. In a context where mobility restrictions and health requirements were strict, it was difficult for individuals to obtain a card again in case of loss. In addition, the lack of a QR code made quick and secure validation difficult, hindering entry to institutions and international travel.
02
Objectives
Create a digital vaccination card accessible at any time, allowing users to obtain an exportable, printable PDF version with a QR code to validate the information.
Incorporate international standards for card validation, facilitating its use in international travel.
Allow the card to be easily applied for online, to avoid unnecessary travel and improve the user experience.
Design an associated digital wallet, allowing the card to be available on any mobile device.
03
User Research
The research process focused on identifying the main difficulties that users faced with the physical card and the needs to be solved with the digital version.
Main Insights:
Lack of portability: Physical cards were easily misplaced or damaged, and replacement was complicated due to mobility restrictions.
Slow validation: The absence of a QR code made quick validation at checkpoints difficult.
Risk of counterfeiting: The physical card was frequently counterfeited.
International need: For travel and access to institutions, an internationally recognized card with accepted validation standards was essential.
User Personas:
Maria, 34, mother and worker, who needs the card for international travel and to access local institutions requiring proof of vaccination.
Carlos, 45, a company manager, who frequently loses his physical card and needs a digital option for his convenience.
04
Final Design
The final design of the Digital Vaccination Card solved the initial problems posed:
Immediate digital access: The card could be requested and downloaded as many times as necessary, eliminating the need to rely on the physical format.
Fast and secure validation: Thanks to the QR code and international standards, the card was accepted for travel and in institutions requiring proof of vaccination.
Adaptability: The design was adjusted to mobile and web formats, and the option to export in PDF allowed a flexible experience for users who preferred a physical version.
Impact:
The impact of the Digital Vaccination Card was significant:
Time savings: users could apply for their card online without the need to visit vaccination centers for replacements.
Security: The risk of counterfeiting was reduced thanks to the QR code and security standards implemented.
International recognition: The implementation of global standards allowed the card to be accepted in European and American countries, facilitating international travel.
Lessons Learned:
Simplicity of access: The possibility of applying for the card online greatly simplified the process for users, which was a key factor in its success.
International standards: Adopting international validation standards from the beginning allowed the product to be robust and useful beyond the local context.
Importance of user experience: Designing an intuitive interface for both the application and card display was essential for widespread acceptance and use of the system.
